BONBON

For all items, the product name or pre-order item description will state the deadline, such as [Delivery within one week]. Items purchased between 1/25 and 2/5 marked [Shipping in early February] will be shipped in early February due to the outsourced delivery factory being on holiday. Please note this in advance. Items will be delivered within the number of days stated after payment is completed. After your order is placed, all items are inspected before shipping, and we expect to deliver them in about 5 days after the shipping notification. However, there may be rare delays due to customs clearance, etc. The tracking number will be reflected about 3 days after the shipping notification.
*If your item has not arrived within one week after the shipping notification, please contact us usingthe inquiry form .

It may take some time for customs clearance. If your package has not arrived within one week of being shipped, please contact us viathe inquiry form as this may be due to an incorrect address.

We do not accept requests for specific dates or times.
We kindly ask for your understanding.

We do not accept deliveries to designated areas.
We kindly ask for your understanding.

We do not accept pick-up at convenience stores.
We kindly ask for your understanding.

Before shipping: Changes may be possible, so please contact us usingthe inquiry form .
After shipping, please make the changes yourself using the tracking number listed on the shipping notification.
*It will take about 3 days for the tracking number to be updated after the shipping notification.

Please contact us usingthe inquiry form to provide us with your correct address.

We also accept orders for shipping overseas. Please note that depending on the shipping area, it may take up to 3 weeks.
Also, shipping fees vary by country, so please check the shipping fees on the payment screen.

It takes about 3 days for the tracking number to be updated after notification. Please be patient as there may be delays due to customs procedures.
If your item has not arrived within one week after the shipping notification, please contact us usingthe inquiry form .

In order to deliver your order as quickly as possible, if you purchase multiple items, we may ship them in the order that they are ready.
Please wait a little while until all items arrive.

Due to time lags, it may not be possible to complete the delivery suspension procedure in time.
We apologize for the inconvenience, but we would appreciate it if you could contact us usingthe inquiry form .

We do not accept cancellations after the item has been shipped.
Cancellation before shipment is possible, so please contact us usingthe inquiry form .

In rare cases, we may not be able to deliver your item if there is a problem with the item we had prepared.
We sincerely apologize for any inconvenience caused and appreciate your understanding.

Due to time lags, it may not be possible to complete the delivery suspension procedure in time.
We apologize for the inconvenience, but we would appreciate it if you could contact us usingthe inquiry form .

As a general rule, we do not accept returns or exchanges after payment has been completed. Please check the size and color before purchasing.
We inspect all products, but in the unlikely event that you receive a defective product or have a shipping error, please contact us viathe inquiry form within 3 days of receiving the product, attaching a photo of the QR code on the packaging and a photo of the defective area.
Once we have confirmed that the product is defective, we will process the return or exchange.

We are very sorry for the inconvenience.
Please check the details of your order once again, and if there are any discrepancies, we will exchange or refund your order, so please contact us usingthe inquiry form .

Please contact us usingthe inquiry form .

We sincerely apologize for the inconvenience. We will exchange or refund the product, so please contact us usingthe inquiry form .

1. If you pay at a convenience store, we will ask for your bank name, branch name, and account number, and we will remit the money within 3 business days.
2. In the case of credit card payments, the time it takes for the payment to be reflected varies depending on the terms of the customer and the credit card company. For details, please contact your card company.
3. In the case of payment by PAYD, the time it takes for the payment to be reflected varies from customer to customer. Please contact PAYD for details.

As with customers who have paid online, in principle we do not accept returns or exchanges after payment has been completed.
However, we may accept your request after inspecting the actual product only if the product is defective after it arrives. If you would like a refund or exchange, please contact the store with your 6-digit order number.
Store phone number: 03-6804-9277

You cannot change the billing address after payment has been completed.
Please rest assured that we will not send invoices or other documents to your registered address, and there will be no impact on the delivery of your items.

If you pay at a convenience store, your order will be automatically cancelled once the payment deadline has passed, so you will need to make a new purchase.
For other payment method changes, please contact us usingthe inquiry form .

The Amazon Pay service at our shop will end on January 6, 2025.
We apologize for the inconvenience, but we ask that you consider other payment methods.

At checkout, do not select "Express Checkout," but instead enter the shipping information below and tap the light blue "Continue to Select Shipping Method" button. On the next page, select convenience store payment (GMO Epsilon). After completing your order, you will receive a payment notification from "sendonly@epsilon.jp." Please note that your payment will be considered complete when you complete the payment.
*Payment is due within 3 days after placing an order. If payment is not made within this period, your order will be automatically cancelled.

You will receive an email from "Pay Later (Paidy) noreply@paidy.com" with information about convenience store payment. Please check your spam folder as this email is often sent to your spam folder.
If you are unable to confirm the information, please contact us usingthe inquiry form .

If the payment deadline has passed, your order will be automatically cancelled, so please make a new purchase.

At checkout, do not select "Express Checkout", enter the shipping information below, and then tap the light blue "Continue to Select Shipping Method" button.
On the next page, select Pay Later. Enter your email address and mobile number, then enter the 4-digit verification code sent to you via SMS to complete your purchase.

1. Shopping with Paidy: Select Paidy on the store (online shop) payment screen. Enter your email address and mobile phone number. Enter the 4-digit verification code sent by Paidy to your mobile phone (SMS). Select the number of payments (lump sum or installments). Payment process complete. Confirm the payment details in the acceptance email from Paidy.
*The way Paidy payments are displayed may vary depending on the store.
2. Payment to Paidy: You can pay for one month's usage in one lump sum the following month. The billing amount for the current month (the amount used in the previous month) is finalized by 13:00 on the 1st of each month and reflected in MyPaidy. Billing information will be sent by email and SMS (short message) between the 1st and 3rd of each month. The payment method can be confirmed on MyPaidy after the billing amount is finalized on the 1st of each month, and on the billing information sent between the 1st and 3rd of each month. Please pay at a convenience store or by bank transfer by the 10th according to the payment method listed. (Note: Payments at convenience stores can only be made in cash.) For those who have registered for direct debit, the billing amount will be automatically debited on the 12th of each month (or the next business day if the bank is closed). The debit date for January and May may be the 20th (or the next business day if the bank is closed). The billing amount and debit date will be notified by email and SMS between the 1st and 3rd of each month, so please check there.

Please specify installment payment through Paypal.

1. If you pay at a convenience store, we will ask for your bank name, branch name, and account number, and will refund you within 3 business days.
2. In the case of credit card payments, the time it takes for the payment to be reflected varies depending on the terms of the customer and the credit card company. For details, please contact your card company.
3. In the case of payment by PAYD, the time it takes for the payment to be reflected varies from customer to customer. Please contact PAYD for details.

We have opened a physical store at the address below from September 14, 2024. Please check our opening hours and come visit us if you are in the area.

address:
〒150-0047
1F, 6-4 Kamiyamacho, Shibuya-ku, Tokyo

Business hours: 12:00-19:00
Closed: Every Monday (but open on public holidays)

Please be sure to check your spam folder.
If the problem is not resolved, please contact us usingthe inquiry form and we will resend the item.

Please contact us usingthe inquiry form to let us know your preferred email address.

Yes, depending on the product.
We refer to the number of requests for the "Restock Notification Button," so please make use of it. We cannot answer individual questions because it depends on the production situation of the brand. Thank you for your understanding.

No customs duties will be charged to you.

It is stored as an image either in the text or at the end of the product image. From now on, we will unify all descriptions to be in the text.

Unfortunately, we are unable to provide individual packaging.